How Avessa works
From incoming call to request completion — reliably and automatically.
Platform overview
Modern cloud architecture
Avessa runs on infrastructure designed for high availability and fast response.
Reliability
Guaranteed uptime with automatic backups and failover mechanisms. Your business can count on us.
Scalability
Handles individual calls or hundreds in parallel. The platform grows with your business.
Security by design
Encryption, access control, and GDPR compliance are built into the infrastructure, not bolted on.
Natural dialogue
Natural voice
Avessa doesn't sound robotic or artificial. It communicates with a human voice, naturally and clearly.
Understands context
It has a knowledge base about your business. It knows what customers ask and answers with specifics.
Multilingual communication
Speaks English, and other languages. Language barriers are no longer an issue.
Responds intelligently
Handles unexpected situations, recognizes urgency and, if necessary, transfers the call to your team.
Tailored to your brand
Custom voice
Choose a voice that represents your brand. Friendly, professional, or formal.
Communication tone
Set how Avessa speaks with your customers. Every business is different.
Call scenarios
Define typical call flows. What to say, when to transfer, how to respond.
Transfer rules
Decide when and to whom calls get handed off. By topic, urgency, or time of day.
SEE WHAT AVESSA LOOKS LIKE FROM THE INSIDE
An intuitive interface where you have full control over all calls, performance, and your AI assistant's settings.
Dashboard & analytics
A real-time overview of all calls. How many were handled automatically, how many transferred, how long they lasted. Everything in one place.
AI agent setup
Customize the voice, communication tone, call scenarios, and transfer rules. Your AI assistant will speak exactly the way you need.
Call transcript
Every call is transcribed to text. You can see exactly what was said, how Avessa responded, and what the outcome was.
History & reports
Browse the history of all calls with advanced filters. By date, status, topic, or location.
BUILT ON BEST-IN-CLASS TECHNOLOGIES
Deepgram
Real-time speech recognition
Google Gemini
Context understanding and dialogue management
ElevenLabs
Natural voice with human-like delivery
Twilio
Reliable telephony infrastructure
AWS
Secure cloud data storage
By combining these technologies, we achieve natural, reliable, and secure voice communication.
Complex situation? We hand it to your team
When Avessa recognizes a complex situation, it seamlessly transfers the call to your staff.
See how Avessa can work in your business
15–20 minutes. No commitment. Concrete answers to your questions.
Book a consultation